FREQUENTLY ASKED QUESTIONS
We do have Telex listening assistance packs available for the hearing impaired, patrons just need to request it preferably in advance of the show.
No outside food or drinks are allowed inside the building. For your convenience we have concession stands around the building that will be open during shows.
For rental information, please contact Kathleen Tormey at ktormey@spectaclelive.com
Flash is not allowed, but we do allow small personal cameras. No cameras with detachable lenses are allowed.
Small bags and purses are allowed. No oversized purses or backpacks, such as luggage, duffle bags, or industrial-sized backpacks (anything over 12”H x 12”W). All bags may be subjected to search.
Our Box Office is here to help recover any lost ticket information and can be reached at boxoffice@spectaclelive.com or call 1 (800) 657-8774
We have many different sponsorship opportunities available. Please contact Colleen Pentland Lally at cpl@spectaclelive.com
Parking information can be found on our directions page.
A numbered seating chart for our regular seating arrangement can be downloaded here. For information on shows that require a different seating arrangement, please contact our Patron Services Manager Angie Rupple at arupple@spectaclelive.com.
We have a no re-admittance policy.
Sign up for a Spectacle Live Membership for early access, weekly member pre-sale emails, food and beverage discounts, and more! For more info contact Isabel Nichols at (617) 531-1257 x3 or inichols@spectaclelive.com.
First, receiving your tickets close to your show date minimizes the potential risk of misplacing them. We’ve had many instances of ticket-buyers losing tickets they had purchased several months ago, only to be left stressed trying to find them shortly before the show. By receiving them 24 hours in advance, they are at the top of your inbox! (You will still receive a purchase confirmation email at the time of purchase).
Second, as suspicious ticketing transactions from less reputable (or even illegal) secondhand vendors rise across the live event industry, a shortened window such as this prevents scalpers and other questionable buyers from getting their hands on YOUR tickets. Protecting the security of Lowell Memorial Auditorium’s ticket buyers is a top priority for us, and every decision we make is to ensure our ticket-buyers are guaranteed the best possible customer experience.
Tickets for Spectacle Live events at Lowell Memorial Auditorium are only sold through our official ticketing platform Etix.com.
If you did not purchase your Lowell Memorial Auditorium tickets via Etix.com and do not recognize the name on the ticket, it is likely that you purchased through a third-party reseller. Tickets obtained from unauthorized sources may be lost, stolen, or counterfeit, and if so, are not valid for admission to this event. It is possible you were unnecessarily charged significantly more than the face value of this ticket by not purchasing though our box office. Conversely, tickets purchased for less than face value may have been acquired by fraudulent means. If you have questions as to whether your ticket is valid, please contact the Spectacle Live Box Office at 800-657-8774 or boxoffice@spectaclelive.com.
Always purchase official tickets directly from the event organizer to ensure you are receiving official tickets at the best price. For all Spectacle Live events at Lowell Memorial Auditorium, purchase official tickets online at Etix.com or contact our box office directly at (800) 657-8774.
For most performances, doors will open one hour prior to showtime. Please be on the lookout for our preshow email, which will be sent out approximately 48 prior to the performance. This email will contain important information including when doors will open, expected runtime, and more about the specific event you will be attending.
Weapons of any kind, Laser pens and pointers, Bags* larger than 12″ x 12″, Any alcohol or drugs, Outside food and drink, professional recording and audio equipment, pets that are not service animals.
*All bags are subject to search.
UNANSWERED QUESTION?
Please feel free to fill out the form on our contact page here.