FREQUENTLY ASKED QUESTIONS
Why do I only receive my tickets a few days before the show instead of at my time of purchase?
There are two main reasons for this, both of which are the unfortunate result of too many hard-learned customer experiences. Firstly, receiving your tickets so close to your show date minimizes the potential risk of misplacing them; we’ve heard many instances of our ticket-buyers losing tickets they had purchased several months ago, only to be left stressed and empty-handed as they arrive at our lobby. Second, as suspicious ticketing transactions from less reputable (or even illegal) secondhand vendors rise across the live event industry, a shortened window such as this prevents scalpers and other questionable buyers from getting their hands on YOUR hard-earned tickets. We thank you for your patience and understanding through all this… every decision we make is to ensure our ticket-buyers are guaranteed the best and least-stressful experiences!
We do have Telex listening assistance packs available for the hearing impaired, patrons just need to request it preferably in advance of the show.
No outside food or drinks are allowed inside the building. For your convenience we have concession stands around the building that will be open during shows.
Flash is not allowed, but we do allow small personal cameras. No cameras with detachable lenses are allowed.
Small bags and purses are allowed. No oversized purses or backpacks, such as luggage, duffle bags, or industrial-sized backpacks (anything over 14”H x 14”W x 6”D). All bags may be subjected to search.
Our Box Office is here to help recover any lost ticket information and can be reached at firstname.lastname@example.org or call 1 (800) 657-8774
We have a no re-admittance policy.