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Concession Associates are key members in making our venues enjoyable guest experiences with their customer first mentality, timely service, and attention to detail in fulfilling food and beverage orders. Concessions Associates also play an important internal role for cash control, quality assurance, and cleanliness. A dedicated food & beverage program is what takes an event into an experience of a lifetime!
Ticketing Associates are often the first touchpoint for guests of our venues, making them a critical member of our guest relations team. Ticketing Associates answer emails, take phone calls, and handle in person conversations to help the public purchase tickets to events and resolve customer service issues.
Event staff are our force of passionate and highly trained professionals that ensure events are safe and enjoyable for all who attend our venues. Event Staff provide security and customer service for the venue during public events, private rentals, and all other uses as needed. Event staff control access of spaces based on proper credentialing, establish effective rapport with house management and customers, facilitate timely resolution of conflicts, and help execute event logistics.
Operations Associates are behind the scenes stars who ensure our venues looking their best and operating at a high standard to ensure a clean and safe experience for all patrons, artists, and other clients. This role includes responsibilities such as cleaning, event set up and breakdown, snow removal, trash removal, and physical maintenance to the venue.