FREQUENTLY ASKED QUESTIONS
We do have Telex listening assistance packs available for the hearing impaired, patrons just need to request it preferably in advance of the show.
No outside food or drinks are allowed inside the building. For your convenience we have concession stands around the building that will be open during shows.
For rental information, please contact Kathleen Tormey at ktormey@spectaclelive.com
Flash is not allowed, but we do allow small personal cameras. No cameras with detachable lenses are allowed.
Small bags and purses are allowed. No oversized purses or backpacks, such as luggage, duffle bags, or industrial-sized backpacks (anything over 14”H x 14”W x 6”D). All bags may be subjected to search.
Our Box Office is here to help recover any lost ticket information and can be reached at boxoffice@spectaclelive.com or call 1 (800) 657-8774
We have many different sponsorship opportunities available. Please contact Colleen Pentland Lally at cpl@spectaclelive.com
Parking information can be found on our directions page.
A numbered seating chart for our regular seating arrangement can be downloaded here. For information on shows that require a different seating arrangement, please contact our Box Office Manager Gen Shappell at gshappell@spectaclelive.com
We have a no re-admittance policy.
Sign up for a Spectacle Live Membership for early access, weekly member pre-sale emails, food and beverage discounts, and more! For more info contact Isabel Nichols at (617) 531-1257 x3 or inichols@spectaclelive.com.
There are two main reasons for this, both of which are the unfortunate result of too many hard-learned customer experiences.
Firstly, receiving your tickets so close to your show date minimizes the potential risk of misplacing them; we’ve heard many instances of our ticket-buyers losing tickets they had purchased several months ago, only to be left stressed and empty-handed as they arrive at our lobby.
Second, as suspicious ticketing transactions from less reputable (or even illegal) secondhand vendors rise across the live event industry, a shortened window such as this prevents scalpers and other questionable buyers from getting their hands on YOUR hard-earned tickets. We thank you for your patience and understanding through all this… every decision we make is to ensure our ticket-buyers are guaranteed the best and least-stressful experiences!
UNANSWERED QUESTION?
Please feel free to fill out the form on our contact page here.